Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Avoid Onlinecitytickets.com at all costs! Literally.

DO NOT USE ONLINECITYTICKETS,COM! This is a ticket reseller that you are led to by apparently valid concert venue web sites that are fake, but appear first when you search for tickets. Looking for Elton John tickets for the Bell Centre in Montreal? Rather than seeing the legitimate site (centrebell.ca) the first site that comes up is ‘centre.bellmontreal.com’, which leads you to onlinecitytickets.com.

The legitimate site, when you later call them in vain to complain about being defrauded, will tell you of the hundreds of calls they receive due to this scam. Name your venue, the story is repeated (e.g. aircanadacentre.toronto.com) And when you buy the tickets (these are usually real), you will find that you are paying four times the ticket price. You will find that –surprise, you didn’t read the terms and conditions fully!

– the prices are in US dollars, in case you thought you were buying in your own currency. And you will find subsequent charges to your credit card, now that they have it (“what, you did not want travel insurance from us?”). On the (only) bright side, your credit card company should credit these subsequent fraudulent charges, but you are on the hook for the original purchase. If you wish to experience even more frustration, call their ‘customer service’.

You will get nowhere, but will hear the phrase ‘you agreed to our terms and conditions’ as many times as is humanly possible, regardless of what you said to them. And don’t ask for their supervisor, you are talking to them. And their manager. They are the only person there, apparently.

But they do have a sense of humor: if you stay with them long enough, they will offer you a $50 credit towards your next purchase! Mind you, if you are dumb enough to take that offer, you were not smart enough to look at this review. As it is, I hope you have looked at this review BEFORE you bought.

My sympathies if it is after the fact. Once bitten – check reviews before you buy, next time.

Product or Service Mentioned: Onlinecitytickets Elton John Concert Ticket.

Reason of review: Not as described.

Monetary Loss: $991.

Preferred solution: Full refund.

I didn't like: This site is basically fraudent, Price was misrepresented as canadian dollars, Deceptive sales tactics, Charges added to credit card after the transaction, Four times the price.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Did you use the tickets and did they work?


This happened to me as well. I wish I hadn’t been in such a hurry to buy, when I went to view other tickets and seats the night of the show the tickets were $37 per seat closer than where I had bought tickets at $70 per ticket, $97 after fees, and that was just plan ridiculous. Never buy from this website.


They defrauded me as well. What they're doing is immoral and illegal. It's nothing more than organized theft.

You May Also Like