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Pissed Consumer Interviews ?

Bought 3 tickets on December 1st. I didn't realize I was buying third-party as I had gone on the venue site and purchased by seat (guess Online City Tickets relists there by seat). Here we are - March 15th, the day before my event. My email confirmation told me that I would get my tickets on or before March 14th. I didn't by 7PM on March 14th, so I called. First rep told me, "wait until the end of the day. Call in the morning if they're not there." They weren't, called again. Second rep told me, "The venue is running on a 48 hour delay with the tickets, you should get them by 3PM!" A blatant lie - next I called the venue that I'd be attending for this event and they said, "NOPE. We don't have anything to do with third party sellers or orders." Great! Called another time, at 3PM. Third rep says, "Well, I can't see where your seller is located. Maybe 3PM for them is 6PM for you." Uh, what? True, but whatever, I guess I'll wait even though none of you know what you're talking about. Meanwhile each rep asked me a different thing for confirmation (last 4 card digits, zip code associated, email...) At nearly 6PM, I called the number for them listed on the Better Business Bureau site. Got the manager, Roberto. He tells me that the emails don't give a time frame, only a date, and that my event is tomorrow, so they have until then to be sent to me. I tell him he shouldn't have his company send an email months in advance saying I'll get them by such-and-such date but still not receive them nearly two days later when it's been FOUR MONTHS! They should know who they're working with and be able to tell me where their sellers are, no wonder they're not reputable at all! They don't care! They have a lot of *** terms & conditions and I have seen a lot of other people's reviews and complaints about no refunds, so if I don't get my tickets, and then after that if I don't get a refund, I'm seeking legal action. Enough is enough with this company. Maybe I'll even get the attorney general involved, because this is ridiculous. I spent way too much on these tickets to let it go - and my mother bought tickets at the box office for less than half of what I paid on this site! Then I pretty much paid the price for 4 tickets instead of 3 because of how much their service fee is (ridiculous. You're emailing them to me)... TELL EVERYONE YOU KNOW TO DOUBLE CHECK THEIR THIRD PARTY PURCHASES OR JUST SIMPLY GO TO THE BOX OFFICE THEMSELVES!!! WILL NOT MAKE THIS MISTAKE AGAIN!!!!
Here is what happened My wife searched for SF symphony and clicked on top google results (turned out to be an ad as I realized and not the symphony site itself) - this was key mistake 1. I bought a ticket for $112 from the site 2. I got very confusing receipts. One...
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1.6
I didn't like
  • Charges added to credit card after the transaction
  • Did not receive what i ordered
  • Scam site
#1386979
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NEVER NEVER NEVER USE!!!! NO REFUNDS, NO TRANSFERS, NO RESELLING!!! THEY ARE THE WORST!!! WE WERE DELIVERED TICKETS... ONE DAY BEFORE THE EVENT AND WERE NOT ABLE TO RESELL THEM! THEY WOULD NOT TRANSFER THEM AND THEY WERE FOR A SHOW THAT WAS CANCELLLED FOR A SNOW STORM...
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1.0
I didn't like
  • Any
#1386454
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I purchased Disney on ice tickets for my area after thinking I was purchasing them from ticketmaster (without paying attention) I purchased 5 tickets and after receiving them I paid $110 MORE dollars then I needed too. I called customer service and they told me they...
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1.0
#1382389
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OnlineCityTickets - A HUGE RIP OFF!!!!!!!!

I purchased four tickets at $285.00 each. When my tickets arrived the face value for the tickets was$99.00 each. OMG! I was so mad. Couldn't get any results in resolving this issue with customer service. Lesson learned! DON'T deal with this company!!!!!!!! They are crooks!!!!!!!!
#1380538
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Bought tickets to a show, realized 10 minutes after i bought them online city tickets does not have the capability to send paper tickets and you have to have a smart phone to accept the tickets. as i do not own a smart phone i called to cancel the order, keep in mind,...
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1.0
I didn't like
  • Deception by not providing all ticket information
#1375355
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I've emailed Online City Tickets in order to request a refund and they are ignoring my requests, for now. I will update this report as I uncover more information about their deceptive business practices. I have opened a dispute through my credit card company and will...
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2.0
I liked
  • Getting nf tickets
#1372540
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Paid for the tickets, never showed up in my flashseats account. After many calls with customer service, they told me "you will get a refund for 25$". and the tickets cost 122$. They just stole 97$ from me. This is unaceptable. I will take further steps to report this...
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#1372289
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OnlineCityTickets - Was terrible !

Have contacted them - looking for when my Elton John tickets would be arriving/how/when. No response. Cancelled my order.
#1371214
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I was very excited to get local venue tickets. This company popped up on top of the venue search results. They have a url for the city and made me feel as if they were the venue ticket sellers. I clicked on the tickets, entered the payment information and waited to see...
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1.7
#1368203
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OnlineCityTickets - Over priced for same seats

I thought I was getting better seats and paid about $50 more for each ticket with city tickets I’ve tried to call them and you just get put on hold I bought six tickets for the Darius Rucker lady antebellum Concert I was definitely ripped off
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1363864
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