66 views
0 comments

Tickets purchased Dec 23. Email sent by company saying that I would receive an email with the tickets, which I never received. Company says they will try to have seller resend ticket email to a new email address, but THERE IS NO GUARTANTEE that they can resend. So basically I paid $350 for tickets that were only worth $125 (my 12 year old bought them for me and didn't understand that he was buying from a third party) and now I have no tickets at all.

Customer service told me there is nothing they can do. This is their email:

support@***.com

1:44 PM (23 minutes ago)

to me

Hello Sarah,

Thanks so much for reaching back out to us regarding your order. As the order is confirmed, we are unable to cancel, modify, or exchange the tickets. We list a step-by-step checkout process to secure tickets for the customer. Once the process of finding tickets and the "Buy" button is clicked, it directs you to our checkout page. This includes all of the pertinent information to place an order. After the sales terms are agreed to and the box is checked, it is up to the customer to then click the order button as our site is user driven. Once the appropriate boxes and buttons are clicked, it will be approved by our seller where, at that point, we will have to abide by our sales terms.

At this time, our team will be submitting a request to the seller to have the original ticket transfer invite cancelled and then resent to the alternate email address provided. This request is not guaranteed but we will do everything in our power to try to get this done! We invite you to keep a close eye on your email account. We will email you with an update once we receive word from the seller directly.

Please feel free to reply to this e-mail if you have any additional questions or immediate concerns.

Thank you!

Angelic S.

Customer Support

Online City Tickets

Reason of review: Order processing issue.

Location: Corpus Christi, Texas

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

OnlineCityTickets Reviews

  1. 171 reviews
  2. 21 reviews
  3. 1 review
  4. 1 review
  5. 6 reviews
OnlineCityTickets reviews